Contact
Get in touch
Email us
For orders, returns, and general questions.
hello@tinyalpaca.co.uk
Response times
We aim to reply within 24 hours, Monday to Friday. Slower at weekends.
Send us a message
FAQ
Questions parents ask
Honest answers, written by us.
How quickly will you reply?
We aim to reply in the same day where possible.
How can I track my order?
Your tracking link is sent by email once your order has been dispatched. Check your junk folder if you cannot see it.
I entered the wrong delivery address. What should I do?
Email us as soon as possible with your order number and the correct address. If your order has not been dispatched, we’ll do our best to update it.
My order has not arrived. Can you help?
Yes. Check your tracking link first, then contact us with your order number if there has been no update or your parcel is outside the delivery window.