Returns and Refunds

Return Policy

Not happy with your order? Not a problem! Just return the item within 14 days from the arrival date. Items must be unused and in sellable condition. This applies to all domestic (UK) customers and international orders. 

For any other inquires about our returns policy, please do not hesitate to email us through our contact us page. 

 

Damaged or Incorrect Items

In the event that you receive a damaged or incorrect item, please email us at hello@tinyalpaca.co.uk with your order number and a photo of the item that has been sent to you so we can resolve this as soon as possible.

Our journey

We want to share our journey of giving back to those who need it. At Tiny Alpaca we believe in giving back to the community.

In 2018 thanks to the generosity of our customers we were able to donate 15 backpacks and school equipment to Gentle Hands Orphanage in Manila Philippines. Additionally we were able to send a further £250 later that year to support them in their efforts to provide ballet lessons to the children there. Gentle Hands Orphange focuses on the care of abadoned children and babies whilst also helping the terminally ill children have better end of life care.
In 2020 we sold a limited run of plush christmas blankets with the aim of raising money for the rainbow trust charity. We were able to raise £170 for the charity which focuses on providing support to families with terminally ill children.

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